Ten Sale Days Remaining

The Christmas sale is merrily sailing along (excuse the pun), and I’m going up to the local post office almost daily with piles of orders to be dispatched. It has ten days to run, so you still have plenty of time to make a saving (although be mindful of the last posting dates if you’re hoping to receive anything before Christmas). As things stand we’re pretty much up to date with orders – I have managed to clear the backlog so orders are being turned round pretty swiftly. We have a couple held up by a failed resin building mould that Phil is rapidly remaking, and we had run out of Imperial Skies turn rulers (again). However, new supplies of those were delivered today so they’ll be out the door in the next day or two, and are also back on the website.

We’ve had a cold spell here in the UK, so the workshop is, to say the least, a little nippy – this was the temperature inside the workshop when I switched on the machines the other day. I have a fan heater that keeps the casting room warm (if I don’t then the oil inside the air compressor motor is too viscous and it won’t run), but the main body of the workshop tends to resemble a walk-in freezer !

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We’ve managed to stay on plan this year, so I’ve spent the majority of the last couple of weeks casting, packing and posting orders. I’ve also managed to find time to do some design work on new releases for next year and we have some interesting new bits lined up – there are new releases planned in the spaceships, Aeronef, Small Scale Scenery, 6mm and 15mm SF ranges for the first three months of next year. For now, here’s a preview of the hull of a new 15mm tank I’ve been working on…

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PacFed Upgrades

One of our most popular 15mm ranges is the PacFed (Pacific Federation), probably because of their futuristic look with the wide grav skirts and rail guns. The designs are based on their 6mm counterparts but with a rather different styling and much more detail (as befits some of the first 3D sculpts we made). We decided recently that we would upgrade the models in the Polyversal pledge to the standard of the 15mm designs and showed off the 3D models. Now we have the models in hand and we’ve started casting in anger to fulfil our part of the pledges.

We thought it might be interesting to show some side-by-side images of the old and new models for comparison. As you can see, we’ve kept them pretty much the same size and layout as the originals but otherwise they’ve had a commplete facelift. One lesson learnt from previous rescales has been to beef up the proportions of the guns otherwise they can be too spindly. In addition, I’ve also found it can be a good idea to increase the thickness of turrets as well, as a straight scaling from the 15mm models can leave them looking a bit thin. I’m sure it doesn’t need pointing out but, just in case, the old models are on the left of each picture 🙂

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We have now finished remodelling all of the PacFed range in 6mm, including a couple of 15mm vehicles that haven’t previously been available in 6mm (the Raeside and Dundas). We have masters of all of them which are just about to be committed to moulds (in fact I picked up a fresh batch of blank moulds from the manufacturers this morning) so there will be more photos once we’ve been able to cast the first masters.

SALE UPDATE

It’s all hands to the pump here right now – the Black Friday offer seems to have kicked the sale into overdrive (it was going well enough anyway). I’ve been trying to turn round orders as fast as possible to avoid any sort of backlog building up, but this weekend’s flood of orders means that I’m now running about 4-5 days behind – so orders placed up to yesterday will hopefully be posted by the end of this week.

Normally I try to process orders in the sequence that they are received, so that everyone is treated fairly. However, as the first of the last posting dates starts to loom into view I will prioritise orders so that they have the best chance of arriving for Christmas. Essentially, this means I’ll try to make sure orders get posted in time for their respective dates.

Last Posting Dates 2016

As mentioned in the sale announcement last week, one of the reasons for bringing the sale forward is to allow overseas customers to place orders in time to receive them by Christmas.

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All of our orders are sent by First Class mail (UK) or International Standard mail (overseas). The Royal Mail’s last recommended postings for various destinations are:

  • Saturday 3 December – Africa, Middle East
  • Wednesday 7 December – Cyprus, Asia, Far East (including Japan), Eastern Europe (except Poland, Czech Republic and Slovakia), Turkey, Malta
  • Thursday 8 December – Caribbean, Central & South America
  • Saturday 10 December – Greece, Australia, New Zealand
  • Wednesday 14 December – Czech Republic, Germany, Italy, Poland
  • Thursday 15 December – Canada, Finland, Sweden, USA
  • Friday 16 December – Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
  • Saturday 17 December – Belgium, France, Ireland, Luxembourg
  • Wednesday 21 December – UK

I’m afraid that the last posting date for Antartica has already passed…

Obviously we aren’t always able to ship out orders on the same or next day, some may take several days to a week to process, so if you want to place an order as a present, please, please don’t leave it to the last minute.

PayPal Problems

UPDATE 11/11/2016 – we’ve been informed that this issue has now been fixed, so all should be working again.

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We’ve had a notification from PayPal this morning that there is an issue at their end with the shopping cart system – they’re apparently working on it. For some customers it’s fine (we’ve had several orders this morning) but for others it’s been playing up for a couple of days.

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In the meantime, if you’re unable to complete your transaction at the checkout stage, you can send us a list and we can send you a PayPal invoice in return – this part of their system is working fine and you can pay that way.

Back Again

Back from my break, today’s first task is to tackle the order backlog which has built up while I’ve been away. Hopefully this should be cleared within a week or so.

I’ve been in Menorca, which has a much richer military history than I realised. Of special interest are the network of defensive towers, very similar to Martello towers, dotted around the coast. There are fourteen in all (plus one other which has been incorporated into a larger fortress). Expect to see at least some of these, plus other buildings that I’ve spotted which have given me ideas, popping up in the Small Scale Scenery range. In fact, it seems that Menorca is a favoured spot for Inspiration Particles, as I’m returning with a head (and notebook) full of ideas, some of which will come to fruition, others will be consigned to the ‘seemed like a good idea at the time’ dustbin.

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In other matters, we seem to have a small pocket of missing/undelivered orders, including some Imperial Skies ones. At first glance some of these appear to be from a large batch which was posted on the same day – I’ll be doing some investigating when I get a chance. In the meantime, if anyone has not received an order or their Imperial Skies pledge, please either e-mail us or in the case of Imperial Skies, you can contact Robin via the KS page and he’ll pass it onto me.

We have one more show to go this year – Crisis in Antwerp on November 5th – so now seems like a good time to post a reminder about pre-orders. You can select the Collect in Person option on our website, then create your order as normal in the shopping cart, pay for it by PayPal or credit card, but without any postage charges. Alternatively, you can just e-mail us a list and pay by cash on the day. Because of geographical restrictions on our credit card machine, I cannot take card payments at Crisis, just cash (sterling or euros).

Right-o, off to the workshop to fire up the forges…

Last Minute

The Brigadieress and I are off for a short break for a few days starting today (in fact we’ll be in mid-air when this is posted). It’s a bit of a last minute decision, but it’s the only time that we can squeeze in a break between shows. I’ve literally chucked everything out of the van from SELWG yesterday, grabbed a suitcase and a couple of hours’ sleep, then headed off to Gatwick. All orders up to the end of Thursday last week have been cleared, but anything placed since then is going to be delayed a little, although Phil will try to clear some while I’m gone. I may also not be responsive to emails for a week or so either.

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I have left a couple of scheduled blog posts for your entertainment, including a new release announcement for Friday.

Photo by Ken Fielding/http://www.flickr.com/photos/kenfielding, used under a Creative Commons license.

Imperial Update #1 – First Post

I had a bit of a blitz on packing Imperial Skies pledges yesterday while Phil was fiddling with his moulds. A big pile of orders will be going to the post office this morning (it’s only a small local branch, so they’ve been pre-warned to expect them !). So far we’ve completed just over 30% of the pledges, and this doesn’t include those North American customers who will have received their books but are still waiting on models or other components. I’m hoping to get even more done at the start of next week – although there’s a planned power outage at the workshop all day Monday, so I may not get much done in the dark !

31% of pledges have shipped

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Phil brought the new Lexington master mould along and has cast tins to make the replacement production mould over the weekend, so that will hopefully allow us to ship pledges which need those. The last hurdle will be the Japanese cruisers – the mould for the new versions is not playing ball, with the side guns not casting properly. We will first try making a new one with the ships aligned differently to see if that cures the problem, or in the worst case we’ll have to modify the designs slightly, get new masters printed and try again – this will put a delay of potentially several weeks on things, so in this case we will ship pledges without the cruiser and send those on as soon as they are ready.

Age of Shipping

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We’ve finished casting and bagging all of our contributions to the Age of Tyrants Kickstarter – a few hundred resin buildings have been boxed up and are ready for shipping off to Myriad games for distribution.

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Now onto the task of boxing and sending the rest of the Imperial Skies pledges…

Temporary Injunction

Ah, what a day I had yesterday … while manoeuvring some boxes in the workshop, I managed to knock over one of the drawer units that we use to carry stock to shows … 48 drawers full of 1200+ Celtos figures scattered all over the floor 🙁 It took over an hour and a half to pick them all up and sort them back into the correct drawers. Add to that the rather oppressive heat we had yesterday, and you can safely say that I wasn’t a happy bunny ! In my rather grumpy mood I also forgot to pick up two small Aeronef masts which I needed to complete some new models, which means I couldn’t finish painting them, which means no new release today…

On the upside, our stocks of Imperial Skies rulebooks and the various laser-cut accessories are due in over the weekend – rulebook author Robin is driving over with a boot-full of boxes on Sunday morning. This means that the first batches of pledges will start shipping this week – we’ve already ordered in lots of extra boxes to pack them in.

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Finally, some good and not-so-good news. The good news is that the Hammer’s Slammers 6mm models released last week have been selling very well, with plenty of Blower tanks and combat cars going out the door. The downside is that we’ve already run out of the skimmers and infantry that we ordered in from GZG, so I’ve had to temporarily take the army and mobile infantry packs off the website while we wait for a restock. The rest of the packs and models are still available however, and you can always order the skimmers and figures direct from GZG.

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Delicate Imbalance

Upset tummies and reactions to strange food/water are a common experience of Brits abroad. Not me. I’ve managed to contract a stomach bug immediately on my return to dear old blighty! I got through the Joy of Six on tablets and water, and since the weekend just haven’t been right – not bad enough to just retire to bed and close the door, but definitely only running at half rat power. Unfortunately this once again coincides with an order backlog caused by my holiday, and hasn’t been helped by the two hottest days of the summer so far. I went to the workshop Monday and cleared a few orders, and in anticipation of cooler temperatures I’m hoping to get there tomorrow as well. I spent today and yesterday hiding in the shade trying to get the Brigade accounts ported to a new software package, which wasn’t the greatest cure!

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But all this waffle is just another way of preparing those of you with outstanding orders for a slight delay, so apologies in advance if your order takes a few extra days. It’s frustrating because it’s preventing me from getting on with other projects as well, but we always treat orders as the highest priority so the next batch of new releases will just have to wait a few days.