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How To Order
Online Shopping
Brigade Models uses the PayPal system to handle
all of our credit card orders. We also use PayPal's Shopping Cart facility to handle our online
ordering system as it is widely recognised as a secure and safe system. If you aren't familiar
with PayPal, you can read more on the PayPal site. You can
pay either through your PayPal account or with a credit card if you don't have or don't want to
set up an account.
E-Mail Orders
You can send us an order by e-mail and we'll price it and work out the postage, VAT etc. We can then either process a manual PayPal payment or if you send your credit card details we can charge your card manually.
Mail Order
Orders should be sent to the address below (note that this has changed recently). We accept UK postal orders or cheques from UK banks. Cheques should be made payable to 'Brigade Models'. Overseas customers should send International Money Orders or Sterling cheques please. We would really rather not have to deal with cheques in any currency other than Sterling, however if you really cannot get anything else then please add an additional £5 to your order to cover bank charges (yes, that's how much they charge us to bank a cheque in a non-UK currency). When sending orders from abroad, especially large ones, we recommend that you use Registered Post, Guaranteed Delivery or an equivalent service to ensure that your cheque or IMO arrives safely. Cheques have (very rarely) gone missing in the past and we can't take any responsibility for your order until we've received it.
Postage / Shipping Charges
PLEASE NOTE We've changed our shipping charges slightly by introducing a fixed
handling charge of £1.00 per order, regardless of destination. However, we've reduced the percentage shipping
charges to :
7.5% of order value for the UK and BFPO;
Europe 12.5% of order value (airmail)
Rest of the World 17.5% (airmail).
These charges are automatically calculated and added by the shopping cart system when you place your order.
VERY IMPORTANT - in order to activate our shopping cart system, you need to tell us where your order is going so that we can determine your shipping costs. Until you do this, you won't see any 'BUY' buttons anywhere on the website and won't be able to add anything to your shopping cart. To set your shipping destination and activate the shopping cart, click here.
UK orders are sent First Class. Airmail orders are sent by small packet (which means we're not allowed to include letters etc inside - but you can always talk to us by e-mail anyway) unless they are very large, in which case we'll find an alternative service or (more likely) split your order into more than one package. Whichever way we go, the delivery time is roughly 7 days from when we despatch your order. We no longer offer a surface mail service as the savings were very small and not worth the increased delivery times (3-4 weeks !).
Creating Your Order
To order an item, click the 
button
next to the item you wish to purchase. This will take you to the PayPal shopping cart screen (in a separate
window) which will show you any other items you have ordered so far. Here you can delete items or change
the quantity required (clicking the 'Add to Cart' button multiple times will also change the quantity). To
return to our site and continue ordering, click the 'Continue Shopping' button on the PayPal cart screen. If
you wish to view your order at any time, click the 'View Cart' button at the top of each catalogue page.
When your order is complete, click the 'Checkout' button on the PayPal shopping cart page to proceed with payment.
Prices are displayed in pounds sterling. You can also get an approximate conversion to other currencies by clicking on 'Convert price to another currency'. Note that the exact conversion rates are determined by PayPal so these conversions are a guide only - they may not be the exact price that is charged to your credit card.
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For enquiries, please contact :
sales@brigademodels.co.uk
To place an order, contact :
orders@brigademodels.co.uk
You can also contact the three of us directly :
Steve Oram
Tony Francis
Phil Richards
Brigade Models is a part-time business run by three wargamers. Because we all have full-time jobs, these sometimes must take priority, so bear this in mind if your order is delayed. Please allow up to four weeks (six weeks overseas) for your order to arrive. We strive to get orders turned around much faster than this - 70% of orders are out within a week, 95% within two. However, sometimes Real Life overtakes us and it takes a little longer. In the case of severe delays we will send partial orders, or at least let you know about the delay. As a matter of principle we don't cash cheques until orders are ready for despatch. If you have an e-mail address please let us know as this is the easiest and quickest (and cheapest !) way for us to contact you if necessary.
Import Taxes for Overseas Customers
We aren't responsible for any charges you may have to pay in import taxes or customs duty. We suggest you contact your local customs office to establish what charges you may incur if you buy our goods from outside the UK.
VAT (or sales tax)
Brigade Models is now VAT registered. For customers within the EU, the prices shown on the website are inclusive of VAT. If you live outside of the EU, the prices shown have had VAT deducted. The VAT setting is determined when you select your shipping destination. Note that VAT doesn't apply to books so you won't see any reduction on these.
The way PayPal handles tax is a little odd - the shopping cart doesn't show tax until the very last stage of the checkout process, so the prices in the cart are without VAT. However, the website shows the correct pricing.
Local and Import Taxes
Depending on where you live and the size of your order, you may be liable for local import taxes or duty. Obviously we can't be responsible fo these, so we suggest you contact your local customs office to establish what charges you may incur if you buy our goods from outside the UK.
Advance Show Orders
We're always happy to take advance orders for shows, as long as you give us at least a few day's notice. Placing orders in advance can make our lives easier, as well as guaranteeing that we won't have run out of stock of anything you particularly want (this is especially true of any new releases, which often sell out on the day of a show). To show you how much we appreciate getting orders in advance, any show orders for £50 or more will be given a 10% discount.
Discounts and Offers
We sometimes help out the organisers of show games by giving them discount vouchers to hand out to the participants - these are generally for 10% off one or more of our ranges. Our policy on these is that they are NOT cumulative - ie, if you are given two vouchers for playing a game twice, we'll still only give you a 10% discount - not 20%. Why ? Well otherwise it would be possible for a really keen gamer to collect ten or more vouchers by joining in lots of participation games and we'd then be giving them stuff for free. This policy applies to any discount offer we may run, including the Advance Order offer above - they are NOT cumulative. We may be generous, but we're not stupid ...
Cookies
You will require cookies to be enabled if you want to use the online shopping cart. You can read our cookie policy here.
Finally, you should read a short page of assorted Legal Bits.
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