{"id":8121,"date":"2017-12-03T19:47:21","date_gmt":"2017-12-03T19:47:21","guid":{"rendered":"http:\/\/www.brigademodels.co.uk\/Blog\/?p=8121"},"modified":"2017-12-03T19:47:55","modified_gmt":"2017-12-03T19:47:55","slug":"communications-breakdown","status":"publish","type":"post","link":"https:\/\/www.brigademodels.co.uk\/Blog\/2017\/12\/communications-breakdown\/","title":{"rendered":"Communications Breakdown"},"content":{"rendered":"
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As you will have seen from Phil’s post, we had a rather inconvenient internet failure last week. Apparently when our new router was installed earlier in the year, the engineer left the cable to the old one unterminated, which was causing lots of noise on the system and affecting the rest of the street and surrounding area. So last week they fixed the issue by essentially blocking us off, rather than tracing the real source of the problem – and then acting surprised when we complained about losing our service!<\/p>\n

However, a new engineer visited yesterday, got straight to the root of the problem and, after a bit of rewiring (accompanied by a modicum of swearing) had us back online within an hour.<\/p>\n

I’ve caught up with emails again, placed several urgent orders for packaging and other supplies, paid the bills, processed all the orders that have arrived in the meantime and we’re pretty much back to normal. I’m about 3-4 days behind on sale orders, or, putting a positive spin on things, most (not quite all) orders placed before the 28th have been posted.<\/p>\n

I’ve also double checked all orders and issued refunds to three or four people that hadn’t had the sale discount deducted. I’ve also had a couple of orders with the incorrect shipping options selected, so in those cases we will need to issue invoices to cover the extra postage costs.<\/p>\n

Onto something a bit more relevant that might actually interest some of you – here’s another of our new models to look forward to next year – or part of it at any rate. This is the hull master of the Neo-Soviet Mammont heavy tank, which is another 6mm model that I’ve scaled up to 15mm. It’s been restyled to match the other recent Neo-Soviet releases, and the hull will be in five parts – the main body of the hull plus four track units. As for the turret, that has already gone for moulding so I’ll show that off once we have castings. Phil delivered a master mould earlier this week, so if I have a bit of time I’ll photograph some of the new bits from that.<\/p>\n

\"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

As you will have seen from Phil’s post, we had a rather inconvenient internet failure last week. Apparently when our new router was installed earlier in the year, the engineer left the cable to the old one unterminated, which was … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":8130,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[4,32],"tags":[],"class_list":["post-8121","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-15mm-sf","category-updates-and-general-waffle"],"views":2999,"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/www.brigademodels.co.uk\/Blog\/wp-content\/uploads\/2017\/12\/IMG_20171203_194030-800x600.jpg","jetpack_shortlink":"https:\/\/wp.me\/p26BWy-26Z","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":15471,"url":"https:\/\/www.brigademodels.co.uk\/Blog\/2024\/12\/houston-weve-had-a-problem\/","url_meta":{"origin":8121,"position":0},"title":"Houston, We’ve Had a Problem…","author":"Tony","date":"December 7, 2024","format":false,"excerpt":"From our post of November 16th: For the first time in several years, everything seems to have come together, the stars have aligned and we\u2019re able to run our Christmas Sale as we would want to. 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Everything up to September 12th has been finished and shipped out, and we're making further inroads into the backlog. Now to a story (we\u2026","rel":"","context":"In "Updates and General Waffle"","block_context":{"text":"Updates and General Waffle","link":"https:\/\/www.brigademodels.co.uk\/Blog\/category\/updates-and-general-waffle\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.brigademodels.co.uk\/Blog\/wp-content\/uploads\/2023\/09\/End-of-an-Era.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.brigademodels.co.uk\/Blog\/wp-content\/uploads\/2023\/09\/End-of-an-Era.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.brigademodels.co.uk\/Blog\/wp-content\/uploads\/2023\/09\/End-of-an-Era.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.brigademodels.co.uk\/Blog\/wp-content\/uploads\/2023\/09\/End-of-an-Era.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":12702,"url":"https:\/\/www.brigademodels.co.uk\/Blog\/2022\/01\/eu-shipping\/","url_meta":{"origin":8121,"position":3},"title":"EU Shipping","author":"Tony","date":"January 12, 2022","format":false,"excerpt":"We promised at the end of last year to implement a new system to handle the problems that EU customers are having with import VAT, and some quite eye-watering charges from courier companies to collect this tax. It's taken longer than expected, but we think we're ready to go at\u2026","rel":"","context":"In "Shipping Stories"","block_context":{"text":"Shipping Stories","link":"https:\/\/www.brigademodels.co.uk\/Blog\/category\/shipping-stories\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.brigademodels.co.uk\/Blog\/wp-content\/uploads\/2022\/01\/EU-Shipping-Van-720.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.brigademodels.co.uk\/Blog\/wp-content\/uploads\/2022\/01\/EU-Shipping-Van-720.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.brigademodels.co.uk\/Blog\/wp-content\/uploads\/2022\/01\/EU-Shipping-Van-720.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.brigademodels.co.uk\/Blog\/wp-content\/uploads\/2022\/01\/EU-Shipping-Van-720.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":8168,"url":"https:\/\/www.brigademodels.co.uk\/Blog\/2017\/12\/last-update\/","url_meta":{"origin":8121,"position":4},"title":"Last Update","author":"Tony","date":"December 23, 2017","format":false,"excerpt":"We'll, that's it for 2017. I'm now off until January 2nd, so while the website will remain open for business, no orders will be processed until I return. In a rather unexpected turn of events, I did in the end manage to clear every outstanding order (except for one, but\u2026","rel":"","context":"In "Aeronef"","block_context":{"text":"Aeronef","link":"https:\/\/www.brigademodels.co.uk\/Blog\/category\/aeronef\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.brigademodels.co.uk\/Blog\/wp-content\/uploads\/2017\/12\/DSC_0922-800x450.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.brigademodels.co.uk\/Blog\/wp-content\/uploads\/2017\/12\/DSC_0922-800x450.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.brigademodels.co.uk\/Blog\/wp-content\/uploads\/2017\/12\/DSC_0922-800x450.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.brigademodels.co.uk\/Blog\/wp-content\/uploads\/2017\/12\/DSC_0922-800x450.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":13972,"url":"https:\/\/www.brigademodels.co.uk\/Blog\/2023\/09\/instant-re-play\/","url_meta":{"origin":8121,"position":5},"title":"Instant RE-PLAY","author":"Tony","date":"September 26, 2023","format":false,"excerpt":"A three part post today - starting with the news that we're attending a new show in the Royal Engineers Museum in Gillingham, Kent. 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